Our advice is to interview them as you would interview someone who was applying for a job you were hiring for.
What are their strengths? (Do they find surrogates faster than other agencies? Or do they have an in-house legal team maybe? Perhaps they are a boutique agency who can provide you with more personalized service.
What are their weaknesses? (Are you just one client among many, who might not get immediate attention when you need it? Have they not had any personal experience with surrogacy?
Is there someone who answers the phone at the agency? (Many agencies we tried phoning early on in our journey didn’t even answer the phone.)
If you believe multiple agencies can provide you with a quality surrogate, choose the agency you feel will provide you the best customer experience (including being easy to reach when you have questions) and who will be the most efficient in helping you through the various logistics. It is a complex process. You are hiring professionals for a reason.
Some large agencies actually charge more for a VIP program, which includes a single point of contact at the agency and the ability to customize your surrogacy journey.
A boutique agency like Stork Baby includes this VIP experience as part of our standard services. There is no extra fee for customized services for each client. Everyone’s journey is unique, and it’s our job to make it a positive and rewarding journey to parenthood. Schedule a call today!
